In order to handle the uncertainties of the time, we have provided numerous rate plans and packages for all our guests, including those with cancellation and amendment options, on our website and to our travel partners. You are requested to select the correct rate option and stay dates, and check the terms and conditions carefully at the time of booking. Cancellations and amendments will be accepted as per the applicable cancellation/amendment policy and within the cancellation/amendment period only. All the bookings eligible for refund, their refunded amount will be reflected in their bank account with 5 working days after expiry of their checkout time. Bookings made on non-cancellable/non-amendable rates will not be eligible for a refund. However, no refund or waive-off will be applicable if any booking is cancelled or modified within 48 hours of Check-In date.
For amendments and/or cancellation of existing cancellable/amendable bookings made directly with The Grace Residency, please write to us at reservation@thegraceresidency.in or call our central reservations team on +91 9572868202.
For existing cancellable/amendable bookings made via any 3rd party travel companies, we request you to contact your respective travel agency, travel planner or online travel agency for assistance with your amendment and cancellation requests.